FAQs
 

MASSAGE:

What treatments do you offer?
We specialise in Aromatherapy massage and Reflexology to not only provide a great sense of relaxation but also to improve your overall well-being. This means a blend of hand picked essential oils is created just for you on that day. We also use our skills in Reiki and Hot stones to add a little something extra to your treatment if you’d like. Please see the treatments page for more info.

How do I book a treatment?
You can book online, just click the ‘book now’ button that you can find at the bottom of the page.
If you have any further questions you can get in touch with Joss via:

email -  hello@presspausemassage.co.nz
text - 0226574673

What's the best treatment for me?
If after reading the descriptions on the treatments page, you are still unsure which would be best... please contact Joss (contact info above) to discuss which option would be most suited to your needs.

How long does a treatment last?
You can choose between an hour treatment or a 30minute treatment. You can also add a cheeky little upgrade to your treatment (10-15minute extra) (see treatments page for more detail)
Please allow 5 mins either side for dressing/undressing.

What time shall i arrive?
Either 5 minutes before your scheduled appointment or right on time!

What is your cancellation of treatments policy?
Cancellations of treatments booked must be made 24hrs prior to scheduled time. Failure to do so will incur a 50% of the treatment cost, this will need to be paid before any future bookings are made. No shows will incure the same cost as well as having to pre-pay for any future appointments.

What are your qualifications?
Joss is an internationally qualified Massage therapist and is also registered with MNZ (Massage New Zealand association), so you can trust you're in good hands. Joss is is a bit of a geek and loves to learn so is always adding to her skills with short courses when they pop up.

Do you offer a loyalty programme?
Not currently, but follow our Facebook page: facebook.com/presspausepapamoa, our instagram @peaceloveplantpower and/or sign up to our emails to stay updated with current news and promotions. 

 

PRODUCTS:

Where do you ship to?
NZ nationwide.

How much is shipping?
We charge a flat rate of just $5.50 and this includes a tracking number so you can follow the journey!

When will my products arrive?
Once your item has been shipped, please allow 3 working days for arrival.

What is your refund policy?
If you are not happy with your purchase, provided the goods are unopened and unused you may return them for a refund or exchange within 3 days of receiving your order. (order must be received here at Press Pause within 6 days) Please note postage costs will not be refunded for the initial order or costs incurred returning the item to us. If the goods are faulty or were sent to you in error we will reimburse you for any postage costs you incur returning the item/s back to us. Without exception, we will not accept returns on open or used items, unless the item is faulty.

Can anyone use your products?
Please read the labelling and/or info online carefully as some people may be contraindicated to the oils used.

Where are your products made?
Our products are made by hand with love and essential oils right here in New Zealand. The oils and bottles used are also supplied from a company based in New Zealand.

Are your products vegan?
Yep they sure are! Everything is made using stuff from Mother Nature’s plants only :)